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Try an offer with no triggers first.",[268,301,302,303,306],{},"Is the ",[184,304,305],{},"frequency cap"," hiding the offer from a shopper who already saw it?",[260,308,310],{"id":309},"can-i-show-different-offers-on-cart-vs-checkout","Can I show different offers on cart vs checkout?",[180,312,313],{},"Yes. Create separate offers with different placements, or one offer with multiple placements enabled.",[260,315,317],{"id":316},"do-thank-you-upsells-add-to-the-existing-order","Do thank-you upsells add to the existing order?",[180,319,320,321,324],{},"No. Thank-you and customer-account accepts start a ",[184,322,323],{},"new checkout"," for the upsell product. This is a Shopify platform constraint for completed orders.",[260,326,328],{"id":327},"why-doesnt-my-fixed-price-apply-at-checkout","Why doesn't my fixed price apply at checkout?",[180,330,331,334,335,338,339,342],{},[184,332,333],{},"Fixed price"," line enforcement uses Shopify ",[184,336,337],{},"Cart Transform",", available on ",[184,340,341],{},"Shopify Plus"," stores. On other plans, the offer still shows the discounted price in the UI; verify how Shopify calculates the final line at checkout.",[260,344,346],{"id":345},"what-happens-when-i-deactivate-upsell","What happens when I deactivate Upsell?",[180,348,349],{},"Offers stop immediately. Blocks remain in the theme but render nothing. Data is preserved when you re-activate.",[175,351,353],{"id":352},"troubleshooting","Troubleshooting",[189,355,356,366],{},[192,357,358],{},[195,359,360,363],{},[198,361,362],{},"Symptom",[198,364,365],{},"Fix",[205,367,368,376,384,392,400],{},[195,369,370,373],{},[210,371,372],{},"Block area is blank",[210,374,375],{},"Activate app; set offer Active; match placement; check triggers",[195,377,378,381],{},[210,379,380],{},"Wrong product price shown",[210,382,383],{},"Check discount type; for fixed price, confirm Plus \u002F Cart Transform",[195,385,386,389],{},[210,387,388],{},"Offer shows once then disappears",[210,390,391],{},"Frequency cap — wait or test in a private window",[195,393,394,397],{},[210,395,396],{},"Checkout block empty",[210,398,399],{},"Placement key in block settings must match offer placement",[195,401,402,405],{},[210,403,404],{},"Analytics stay at zero",[210,406,407],{},"Offer must be shown (impression) and accepted on the storefront",[175,409,411],{"id":410},"related-guides","Related guides",[413,414,415,420,424],"ul",{},[268,416,417],{},[418,419,11],"a",{"href":12},[268,421,422],{},[418,423,27],{"href":150},[268,425,426],{},[418,427,156],{"href":157},{"title":429,"searchDepth":430,"depth":431,"links":432},"",1,2,[433,434,442,443],{"id":177,"depth":431,"text":178},{"id":257,"depth":431,"text":258,"children":435},[436,438,439,440,441],{"id":262,"depth":437,"text":263},3,{"id":309,"depth":437,"text":310},{"id":316,"depth":437,"text":317},{"id":327,"depth":437,"text":328},{"id":345,"depth":437,"text":346},{"id":352,"depth":431,"text":353},{"id":410,"depth":431,"text":411},"Upsell analytics, common questions, and troubleshooting.","md",null,{},{"icon":75},{"title":166,"description":444},"Ua8zAi56aTswm0dxbdKWZZ2m5XUkUuYyuavibp56xOw",[452,446],{"title":161,"path":162,"stem":163,"description":453,"icon":164,"children":-1},"Add Upsell blocks to your theme, checkout, thank-you page, and customer account.",1784291449478]