Protection
FAQ and troubleshooting
Store Protection common questions.
Does Store Protection need theme setup?
No. Screening runs on the server when Shopify creates an order.
Why was a legitimate order cancelled?
- Thresholds may be too aggressive — increase velocity max or window.
- Customer shares IP with others (offices, mobile carriers) — prefer Flag over Cancel.
- Entry on blocklist — remove if it was a mistake.
Why are prepaid orders not screened?
COD only is enabled. Disable it in settings to screen all orders.
What happens when I deactivate Store Protection?
No screening, no new log entries, no blocklist checks. Existing blocklist data remains.
Can I use this without COD?
Yes. Turn off COD only and configure velocity / blocklist for all payment types.